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Why Young Agencies Absorb Bad Client Behaviour, and What Changes When They Stop
7 min read

Why Young Agencies Absorb Bad Client Behaviour, and What Changes When They Stop

One of the strange things about running a young agency is that the cost of saying no to a client is always concrete, and the cost of saying yes is always diffuse. Young agencies are not bad at saying no because they lack character - they do not yet have the operating system that makes saying no obvious. I learned this the slow way, on a project that almost ended my agency in its first year.

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I write regularly on LinkedIn about what I'm building and learning: agency growth, AI development, product judgment, and the messy reality behind making things work.

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